AI voice agents are changing phone support by quickly understanding when a...

https://shed-wiki.win/index.php/Why_Do_Callers_Resent_Waiting_More_on_the_Phone_Than_in_Chat%3F

AI voice agents are changing phone support by quickly understanding when a caller speaks, thanks to turn detection, and letting them interrupt the agent with barge-in. These features cut wait times and make conversations smoother