Getting a bad review removed isn't magic, but it is possible if the feedback...

https://delta-wiki.win/index.php/Can_I_Use_Policy_Citations_When_Reporting_a_Google_Review,_or_Is_That_Overkill%3F

Getting a bad review removed isn't magic, but it is possible if the feedback breaks Google’s content policies. While there is no guarantee of success, you can improve your odds by building a solid case