How a $12M SaaS Vendor Was Forced to Renegotiate a 7-Year Maintenance Deal Before Feb 3, 2026

https://smoothdecorator.com/why-delivery-evidence-beats-positioning-statements-a-war-story-about-oversight-coordination-and-accountability/

How the original maintenance bargain left the company exposed In late 2023 a mid-market SaaS company with $12 million in ARR signed a seven-year, upfront maintenance agreement with a major systems integrator