In 2026, AI customer service platforms are shifting from just assisting agents...

https://www.apu-bookmarks.win/in-2026-ai-customer-service-tools-aren-t-about-replacing-agents-but-helping

In 2026, AI customer service platforms are shifting from just assisting agents to actually resolving issues on their own. I've seen teams hit 70% automation within a week, cutting costs from $3-$6 per ticket down to under $0.50