Listen without rushing to fix things, ask what would help, and offer one small...

https://deansbestchat.hexaforgey.com/posts/how-do-i-help-someone-compare-treatment-options-without-pressuring-them

Listen without rushing to fix things, ask what would help, and offer one small next step. Try saying, “I’m here, and we can make that call together.” Set kind boundaries, and remember support may take more than one conversation.