Mobile voice agents replace IVR menus and chatbots with natural conversation....

https://www.mobileappdaily.com/knowledge-hub/ai-voice-agents-replacing-ivr-and-chatbots

Mobile voice agents replace IVR menus and chatbots with natural conversation. They resolve routine requests and give staff context on complex cases. Gartner estimated conversational AI could save $80 billion in contact-center labor costs in 2026.