Voice AI can flub answers when it misunderstands or guesses without checking...

https://www.third-bookmarks.win/voice-ai-can-give-wrong-answers-when-it-mishears-or-misinterprets-what-you-say

Voice AI can flub answers when it misunderstands or guesses without checking crucial info. One clear fix: having the system read back order IDs so callers confirm them aloud before moving on