Voice AI can give wrong answers when it mishears, misinterprets data, or jumps...

https://raymondsinterestingchat.quantlynix.com/posts/how-do-i-store-region-and-plan-based-policies-so-the-agent-stops-guessing

Voice AI can give wrong answers when it mishears, misinterprets data, or jumps ahead without verifying details. A simple way to catch errors before they reach the customer is using readback—like repeating order IDs aloud for confirmation