Voice AI can mishear or misinterpret info, leading to wrong answers. Catching...

https://blogfreely.net/samuel-wang09/should-i-let-callers-type-numbers-with-keypad-instead-of-speaking

Voice AI can mishear or misinterpret info, leading to wrong answers. Catching errors early means better customer experiences and fewer follow-ups. One solid control is having the system read back order IDs so customers can confirm details