Voice AI can slip up by mishearing or misunderstanding user details, leading to...

https://tiny-wiki.win/index.php/When_Should_a_Voice_Agent_Use_an_API_Instead_of_the_Knowledge_Base%3F

Voice AI can slip up by mishearing or misunderstanding user details, leading to wrong answers. A practical way to catch these mistakes is using controls like readback—having the system repeat order IDs aloud for confirmation