Voice AI can slip up when it misunderstands details or guesses wrong, leading...

https://charlie-wiki.win/index.php/Why_Does_My_Voice_AI_Agent_Confidently_Say_the_Wrong_Thing%3F

Voice AI can slip up when it misunderstands details or guesses wrong, leading to incorrect answers. A practical way to catch mistakes before they reach customers is adding readbacks—having the system repeat order IDs or info aloud to confirm accuracy