Voice AI can sometimes mix up details, like confusing order numbers B3172 and...

https://emiliosbestinsights.rivetgarden.com/posts/what-are-good-risk-tiers-for-voice-agent-verification

Voice AI can sometimes mix up details, like confusing order numbers B3172 and B3712. This post explores how identifier readback—repeating key info aloud—and risk-tiered verification help catch such errors before they affect customers